01
The export
Someone downloads a CSV every Tuesday because the system's report is not the report the team actually needs.
Automate the hidden work your systems leave behind.
We uncover the exports, spreadsheets, re-keying, and routine decisions your core systems cannot handle — then automate the work consuming your team's time.
- Engagement length
- 2
- weeks, fixed fee
- Scope
- 1
- department
- Depth
- ~40
- tasks scored per role
01 / The problem
The feature your system never built
Your core platform handles the standard workflow. Everything it cannot do survives as exports, spreadsheets, re-keying, and repetitive checks — simple, deterministic work that quietly grows into thousands of hours as volume increases.
02
The side calculation
One person maintains a spreadsheet of formulas and adjustments that drives decisions the core system cannot make — or even see.
03
The re-key
The final result is manually entered into another system because the two platforms were never built to work together.
An AI tool bought against the documented 70% automates work that was already working.
02 / The method
The judgment your system cannot make
Some work cannot be reduced to fixed rules: reprioritizing requests, reassigning work, and choosing the next best action as conditions change. These decisions require context and adaptation, but not deep expertise — so people keep making the same low-level judgment calls by hand.
01
The daily reprioritization
Every new request forces someone to reshuffle the backlog by urgency, capacity, and customer.
02
The manual reassignment
When availability or priorities change, someone has to decide who should take what next.
03
The next-best-action decision
A person repeatedly weighs customer history, current conditions, and business priorities to choose what happens next.
03 / Pricing
Fixed fee, agreed before we start.
Scoped on one 30-minute call. No day rates, no change orders, and no engagement that quietly extends itself.
Department audit
[$X,XXX]
- Two days of on-site observation
- Task register, classified and scored
- Handoff map
- Costed plan, top ten opportunities
- Ninety-minute readout with your team
Audit + roadmap
[$XX,XXX]
- Everything in the department audit
- Cross-department handoff analysis
- Build-versus-buy call on each opportunity
- Ninety-day sequenced plan with owners
- Two follow-up sessions at 30 and 60 days
Build
Quoted per opportunity
- We implement what we ranked
- Scope drawn from the audit, not a fresh discovery
- Handover documentation and internal training
- Audit fee credited against the first build
- Available to audit clients only
04 / Start here
Start with one department.
Thirty minutes on a call is enough to tell you whether your department is a fit, and we will say so if it isn't. If it is, you get a fixed price and a start date on the same call.
Scoping call / agenda
- 00:00
- Which department, and who owns the budget
- 00:08
- What the system of record is, and where people work around it
- 00:18
- Whether two days of observation is possible, and when
- 00:26
- Fixed price, start date